About Us

Our Mission

Our mission at Medigence Health is to improve the quality of life for the individuals we serve by providing them with a positive personal experience. Our experienced providers and intelligent technology platform deliver a detailed evaluation of the medical and social assessment of the beneficiary members to the primary care physicians, medical groups, and health plans. We provide this valuable service either in a home setting, in a clinic setting, via telemedicine or in long term facility.

Who We Are

Medigence is a mix of seasoned executives, managers, and office staff who brings a deep knowledge from the Payer and services sector of risk adjustment and quality improvement. Our healthcare professionals take time to listen to your members healthcare concerns in the convenience of your home or on a video call and share those results with the members primary doctor, so they are connected to care.

Executive Team

Chuck Groseth

Chief Executive Officer

Chuck Groseth has over 35 years of experience in health care strategy, executive operations and sales management which includes a specialization in the development and implementation of strategies to drive profitable growth, acquisitions, product development. Mr. Groseth previously served as COO and CSO at EMSI and CSO at Hooper Holmes. Both are diversified healthcare and insurance services companies. His previous roles include SVP Business development at Censeo Health, and SVP Business development Advantmed. Chuck Groseth is a University of South Dakota graduate with a degree in business administration.

Dorothea Schockey

Senior Vice President Operations

Dorothea Schockey brings more than 20 years experience leading Product Development, Provider Management, Implementation, and Client Services for Healthcare Technology and Health Plan Services companies. Ms. Schockey’s focus is always Client delivery and satisfaction through a partnership with clients that fosters collaboration and providing solutions that directly address their needs. Ms. Schockey has lead Customer Care at McKesson, served as VP Client Operations at Emergisoft, and VP Client Services at EMSI and Advantmed.

Dr T K Desai

Chief Medical Officer

T. K. Desai, MD, MBA has over 40 years of healthcare related experience. His work experience includes direct clinical care, clinical quality improvement, healthcare cost management, risk management for Medicare, Commercial, ACA, ACO, and Medicaid population, provider contracting, claims review, and healthcare innovation. His experience includes 18 years of work as healthcare management executive, working as chief administrative officer (CAO), as chief medical officer (CMO), and as regional medical director (RMD) for health plans and private medical groups. His clinical experience includes 25 years of practice of Internal Medicine and Emergency Medicine.

He is board certified in Internal Medicine, is a Fellow of American College of Emergency Physicians, and holds a management degree in healthcare administration from California Lutheran University

Charles Hardman

Manager, Call Center Operations

Charles has spent the better part of the past 22 years in the call center industry-leading teams and sites split across different verticals such as telecom, retail, insurance, govt, and healthcare to name a few. Charles has spent time scaling small to medium size contact centers to grow in excess of 300 to 400 staff and managed staff in different locations both domestically and internationally. Charles has also spent a portion of his career helping implement call center technologies and quickly ramping staff during large client initiatives.

Charles has his undergraduate degree in Management and his graduate degree in Business Administration from Eastern New Mexico University. He resides in Reno NV currently along with his wife of 20 years and two teenage sons.

Karen Yates

Manager, Coding

Karen is a Certified Professional Coder) with over 20 years of coding experience. She also obtained her CRC (Certified Risk Adjustment Coder) from AAPC. Karen has strong experience managing a team of coders, Quality Assurance staff members, and educators for Risk Adjustment programs. Karen’s primary focus has been accurate coding and reporting. She has consistently maintained over 95% accuracy rate for both Coders and Providers.

She has a passion for coding and enjoys working with coders and providers to ensure compliance with AMA Coding Guidelines and providing excellent service to our clients and patients.

Our Primary Principles
Transparency
Committment
Positive member experience

We are driven by three primary principles transparency for our payers using an intelligent technology platform, compassionate member outreach starting with a positive scheduling experience and ending with a satisfying visit experience and efficiency of our providers through intensive training, interactive assessment tool with the use of mobile platform.

Superior Results

  • High chronic condition recapture rate
  • Quality gap closure & coding compliance
  • Timely care coordination depending on urgency
  • Screening for early detection and pathway to prevention of complications

Technology-driven approach for Transparency

  • Client platform, provider platform, and mobile app
  • Administrative dashboard with real-time monitoring of performance
  • Advanced technology and seamless experience with 360 patient view
  • Data Privacy: HIPAA compliance