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Our Mission

Our mission at Medigence Health is to improve the quality of life for the individuals we serve by providing them with a positive personal experience.

Our Vision

Our vision is to become a national leader of compassionate in-home, clinic-based, and TeleGence services

Our Approach

We take pride in being a technology driven company with focus on ease of doing business serving members, clients, providers and employees.

Open Positions

Corporate Positions

Call Center Operations Manager

The Manager of Call Center Operations will primarily be responsible for the planning, staffing, operations, quality, and reporting of the Medigence Health inbound and outbound call center. They will work cross-functionally to establish performance and production goals to meet financial targets. Medigence Health call center will make calls to and receive calls from clients’ patients and members for a variety of member engagement programs which include comprehensive clinical assessments and addressing care gaps.

We are a fast-growing organization with the innovative and collaborative work culture. Our focus on leading the future of the industry makes each day rewarding.
Work cross-functionally with Medigence Health leadership to develop production plans.

Develop Call Center staffing plans aligned with production and performance goals.

Develop, oversee, and ensure compliance with company and departmental policies and procedures.

Establish, measure, monitor KPIs, and implement performance improvement to promote continued improvement in outreach, call quality, and member/patient acceptance rates.
Develop training to promote excellent Customer Service.
Monitor and audit center performance and drive people and process improvement to meet performance benchmarks.
Develop and oversee performance incentive to drive and reward individual performance and achievement.
Identify and Implement tools and technology which support the needs to the Call Center and Support Business Development and Client Services as Call Center SME in client-facing meetings, calls, and onsite as required.
Develop and oversee performance incentive to drive and reward individual performance and achievement.
Develop and oversee performance incentive to drive and reward individual performance and achievement.
Develop and oversee performance incentive to drive and reward individual performance and achievement.
Five (5) years of Call Center experience with a minimum of two (2) years in a supervisory position
Ability to work cross-functionally and interface with all levels of the organization.
Excel as an individual contributor but also works well in a collaborative and team environment
Experience developing staffing models and production plans.
Demonstrated success developing outbound call strategy and improving outcomes
Detail and process-oriented individual
Demonstrated success in managing teams, mentoring, and staff development.
Experience creating and delivering presentations to internal and external teams.
Responsible for initial onboarding and training of new customer services representations (CSR)
Proficient with Microsoft Office suite, such as Word, Excel, and PowerPoint.
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Clinical Positions

Physician/Nurse Practitioner, Health Risk Assessments

Medigence Health provides Health Risk Assessments for Medicare, Medicaid, and Commercial Marketplace members/patients of primary care physicians, medical groups, and health plans we serve. The Physician/Nurse Practitioner will perform comprehensive assessments that are compliant with the annual wellness visit, in a home setting, in a clinic setting, via telemedicine, or in a long-term facility. Our mission at Medigence Health is to improve the quality of life for the individuals we serve by providing them with a positive personal experience.

Complete a detailed evaluation of the medical and social assessment of the beneficiary members using Medigence Health tablet-based assessment tool.
You get to set the schedule that works with your life, working anytime Monday through Saturday, 8 a.m. to 7 p.m. The managed care you provide improves the quality of care and helps patients mitigate otherwise inaccessible health factors such as social determinants.
Identify and refer members/patients for routine, urgent, and emergent case management.
The assessments you capture provides critical insight into patient health and lead to smarter healthcare decisions and, ultimately, better health for patients
Make recommendations for member’s follow-up with their primary care physician.
Travel throughout local counties, regions, and/or states where you hold a current license.
Live/work/or willing to travel to the following counties and surround area in Wisconsin: Dane, Kenosha, Milwaukee, Ozaukee, Racine, Sheboygan, Walworth, Washington, Waukesha, Winnebago.
Not required to prescribe or alter the member’s current treatment plans.
2 years hands-on experience as a Nurse Practitioner or Physician.
Knowledge of HCC model, HEDIS and STAR quality measures
Current, unrestricted license in the state or the ability to acquire one
Must be registered with Medicare and Wisconsin Medicaid
Must be board-certified, preferably internal medicine, geriatric or family medicine specialty
Effectively communicate with elderly and chronically ill members
Must be board-certified, preferably internal medicine, geriatric or family medicine specialty
Comfortable working in a home visit environment or using telehealth technology
Proficient in use of computer, tablet, and mobile technology
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